Privacy Policy

1. Introduction

SAISUN ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our engineering services.

2. Information We Collect

We may collect the following types of information:

• Personal Data: Name, email address, phone number, company name, and job title when you submit a contact form or request a quote.
• Project Information: Details about your building project, technical requirements, and specifications shared during consultations.
• Usage Data: Browser type, IP address, pages visited, time spent on pages, and referring website addresses.
• Cookies: Small data files stored on your device to improve your browsing experience.

3. How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide requested engineering services
• To prepare project proposals and quotations
• To communicate about ongoing projects and service updates
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To send periodic newsletters (only with your explicit consent)

4. Data Protection & Security

We implement industry-standard security measures to protect your personal data, including SSL encryption, secure servers, access controls, and regular security audits. We comply with the General Data Protection Regulation (GDPR), Personal Data Protection Act (PDPA), and other applicable data protection laws.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Trusted subcontractors directly involved in your project (under confidentiality agreements)
• Professional advisors (lawyers, accountants) as required by law
• Government authorities when legally required to do so

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, typically for a period of 7 years after project completion for warranty and legal compliance purposes.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with a data protection authority

8. International Transfers

As we operate across multiple regions, your data may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.

9. Contact Us

For privacy-related inquiries, please contact us at:

SAISUN - Data Protection Officer
Email: privacy@saisun.com
Phone: +65 6789 0123